Introduction: ScaleHQ Ltd (the “Company”) respects the privacy concerns of the users of its website, www.scalehq.com.au and the services provided therein (the “Site”). The Company thus provides this privacy statement to explain what information is gathered during a visit to the Site and how such information may be used. Other privacy statements may be applicable to other third-party servers and websites.

Data privacy is of utmost importance to the Company and we have taken the appropriate technical and organisational measures to guarantee the utmost security of your data. Data protection regulations require that we handle user data properly and for a specific purpose. We will not use user data for purposes other than those stated. We would like to inform you here how we handle your personal data when using our website.

The Company is subject to the provisions of the European General Data Protection Regulation (GDPR). We have taken appropriate technical and organisational measures to ensure that the regulations on data protection are followed.

Use of Information: As a general policy, no personally identifiable information, such as your name, address, or e-mail address, is automatically collected from your visit to the Site. However, certain non-personal information is recorded by the standard operation of the Company’s internet servers. Depending on the access protocol used, the log data record contains information with the following contents:

• IP address of the requesting computer
• Name of the requested file
• Date and time of the request
• Access methods/functions requested by the requesting computer
• Access status of the webserver
• URL from which the file was requested
• Operating system and browser type or settings.

No user profiles are created, in which IP addresses and personal data are linked. Anything to the contrary shall only apply insofar as this is stated separately in this data protection declaration.

The stored log data is used exclusively for purposes of identification and tracking of unauthorised access attempts/access to the webserver, as well as for statistical evaluations such as visitor numbers and page popularity. Only authorised employees of the Company carry out the evaluation.

The Site’s various mailing lists, downloads, special offers, contests, registration forms, and surveys may request that you give us contact information such as your name, mailing and/or e-mail address, demographic information such as your age and gender, company details where relevant, and personal preference information such as your preferred software and interests. Information submitted at the time of submission will be used by the Company only as necessary for our legitimate business interests, including without limitation the improvement of our products, services and the contents of the Site. Personally identifiable information is never sold or leased to any third parties. With your permission, we may use your contact information to send you information about our company and products. You may always opt-out of receiving future mailings as provided below. The Company does not store any credit card information it may receive in regard to a specific transaction and/or billing arrangement except as necessary to complete and satisfy its rights and obligations with regard to such transaction, billing arrangement, and/or as otherwise authorised by a user.

The Company may disclose user information in special cases when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference (either intentionally or unintentionally) with the Company’s rights or property, other users of the Site, or anyone else that could be harmed by such activities or as otherwise directed by a relevant Government or Authority.

Children Age 13 and Under: The Company recognises the special obligation to protect personally identifiable information obtained from children age 13 and under. As such, if you are 13 years old or younger, the Company requests that you not submit any personal information to the Site or to the Company. If the Company discovers that a child age 13 or younger has signed up on the Site or provided us with personally identifiable information, we will delete that child’s identifiable information from our records.

The Company nonetheless encourages parents to go online with their kids. Here are a few tips to help make a child’s online experience safer:

1. Teach kids never to give personal information, unless supervised by a parent or responsible adult. Includes name, address, phone, school, etc.
2. Know the sites your kids are visiting and which sites are appropriate.
3. Look for Website privacy policies. Know how your child’s information is treated.
4. Check out the government's websites (such as the FTC) for more tips on protecting children's privacy online

Use of Cookies: As part of your visit to our website, we use so-called “cookies”. Cookies are pieces of information that a website transfers to an individual’s computer hard drive for record keeping purposes. Cookies make using our Site easier by, among other things, saving your passwords and preferences for you. These cookies are restricted for use only on our Site, and do not transfer any personal information to any other party. Most browsers are initially set up to accept cookies. The data retrieved by cookies is not used to identify you personally. You can, however, reset your browser to refuse all cookies or indicate when a cookie is being sent. Please consult the technical information relevant to your browser for instructions.

Permanent cookies are stored on your computer for at least 30 days and are used to enable you to use our website as comfortably as possible even after your current visit. We use them for displaying individual content to you.

Session cookies are stored only until you close your current browser session on your system. They serve to enable you to use our services without restriction for your current visit to our site. This data is anonymised so that you cannot be identified personally. If you do not wish to allow session cookies, you can deactivate them in your browser.

If you choose to disable your cookies setting or refuse to accept a cookie, some parts of the Site may not function properly or may be considerably slower.

Company uses the following cookies on the Site:

• Kajabi session cookie (_kjb_session) Tracks your active admin session so you don't need to re-login
• Kajabi affiliate token (kjba) Tracks which affiliate has referred an offer purchase
• Admin bar hidden (_abv) Tracks whether the user wishes their admin previewing bar to be hidden

Malware/Spyware/Viruses: Neither the Company nor the Site knowingly permit the use of malware, spyware, viruses, and/or other similar types of software.

Links to External Sites: The Company is not responsible for the content or practices of third party websites that may be linked to the Site. The Company is also not responsible for any information that you might share with such linked websites. You should refer to each website’s respective privacy policy and practices prior to disclosing any information.

Community Chat Rooms: Guests of the Site are solely responsible for the content of messages they post on the Company’s forums, such as community chat rooms. Users should be aware that when they voluntarily disclose personal information (e.g., user name, e-mail address, phone number) on the chat areas, that information can be collected and used by others and may result in unsolicited messages from other people. You are responsible for the personal information you choose to submit in these instances. Please take care when using these features.

Choice/Opt-Out: The Site may provide you the opportunity to opt-in to receive communications from us at the point where we request information about you. You always have the option of removing your name from any e-mail list in order to discontinue any such future communications. In order to ensure immediate removal from any list, please follow the specific instructions set forth within the communications you receive from the Company which you no longer wish to receive. If you are unsuccessful in completing the instructions specified in any such communication, please e-mail us at [email protected], including a copy of the undesired email attached to the request, and state you wish to be removed from the mailing list.

Data Security: Personal data provided to us by you will be transmitted to us via a secure connection in encrypted form. The security procedure used (SSL - Secure Sockets Layer) adheres to current technical standards. We use encryption with a 256-bit key. SSL encryption (recognisable by https:// in the address bar of the browser and by a lock symbol in the status bar at the bottom of the browser) is a protocol for encrypting data in the transmission from the web server to the browser. During transmission, the personal data between the user's computer and our SSL server is encrypted using the SSL protocol.

Affected rights and the right of appeal to a supervisory authority: Each user has the right to receive free information about the data stored about them by the Company. In addition, the user has the right to:

• Correction of incorrect data
• Restriction of processing
• Deletion
• Data portability
• Withdraw a given consent, Art. 7, paragraph. 3 GDPR.

If your personal data are processed on the legal basis of legitimate interests in accordance with Art. 6 paragraph. 1 sentence 1 letter f) GDPR, you have the right to object to the processing of your personal data in accordance with Art. 21 GDPR, if there are reasons for doing so arising from your particular situation or if the objection is directed to advertising. In the last case, you have a general right of objection which we will implement without indicating a special situation.

There is also a right of appeal to the supervisory authority responsible for the Company. The contact details are:

ScaleHQ Ltd, c/o Hugge, 12-14 Gladstonos, Paphos 8046 Cyprus

[email protected]

Information provided by you via general e-mail inquiries to the Company such as your e-mail address is used only to respond to your inquiries in the ordinary course of business, and is never shared with third parties.

Security: Security for all personally identifiable information is extremely important to us. Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, The Company cannot ensure or warrant the security of any information you transmit via the internet. By transmitting any such information to the Company, you accept that you do so at your own risk.

Your Acceptance of These Terms: By using the Site, you accept the policies and restrictions set forth in this Online Privacy Policy. If you do not agree to this policy, please do not use the Site. This Online Privacy Policy may be revised from time to time by updating this posting. You are bound by any such revisions and should therefore periodically visit this page to review the then current Online Privacy Policy to which you are bound.

Changes: As the Company’s internet offers may be subject to change, it may be necessary in individual cases to make changes to the privacy policy. The Company reserves the right to change this Privacy Policy at any time.

Last Updated: Jan 30, 2024